Customer Testimonials

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DealerRater Oct 14, 2020

Gage was a great salesman! He got close to what we wanted on our trade in and did all he could to get us a great deal and all we wanted and then some extras on our pre-owned vehicle purchase! Very happy with our experience! Gage made it very comfortable despite these trying times during covid! Many thanks to all that helped in the purchase at the dealership!

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Cars Oct 6, 2020

I would like to commend Curt Gardner for being always there to help me ease the process of purchasing my Toyota vehicles. He is very accommodating and very caring. He is an excellent dealer!!!

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DealerRater Oct 4, 2020

We were really pleased with the entire Jeep purchase experience - especially the “road ready” process you could offer with plates, title, insurance, and taxes. With the COVID-19 pandemic this streamlining of the purchase experience is wonderful.

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DealerRater Jul 25, 2020

Great Dealership! Lenny our sales professional was the best. There was no sales pressure which was very appreciated. Lee Ann in finance was a pleasure to work with! I would definitely buy another car from this Dealership!

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DealerRater Jun 27, 2020

Purchasing a vehicle from Fernelius Toyota was a pleasant and simple experience. All departments are well-connected and efficient in there respective departments. A testament to great staff and management. Will recommend anybody to their dealership.

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Cars Mar 11, 2020

Ryan Svoboda took excellent care of me while I was having my truck serviced! He was pleasant and accomodating. Technician Jeremy Feldkamp did an outstanding job getting my recalls done and went out of his way getting my media hub unlocked and updated. My truck was finished before the time alloted. Great job guys! Thank you! Troy Faleris

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Cars Mar 10, 2020

Want to correct a negative comment I made regarding this dealer, Apparently the letter of complaint I sent got lost and no response received. They called me and we worked out a fair settlement. Very professional people.

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DealerRater Feb 28, 2020

I was pleasantly surprised by the atmosphere and customer service. My husband and I were very happy with our experience! It is a beautiful building

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DealerRater Sep 26, 2019

Excellent service and great facility. Curt and Lee Ann are world class professionals. Curt went above and beyond to find the specific car I wanted. We came to find out that loaded RAV4 Hybrid are hard to find in Northern Michigan. However, Curt hit a homerun for me. Lee Ann in finance is awesome as well. Both these folks are excellent. The food in the lobby is delicious and an excellent amenity. Love my new car.

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Cars Sep 14, 2019

Our sales person, Ms. Sally Friday was excellent at her job gave me the best deal she could on one of the better truck I’ve ever purchased.

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Cars Apr 8, 2019

Bought NEW Rubicon last August and these guys have serviced it ever since. Have put over 150K miles since, and am really pleased with them. Facility is above reproach! But, that’s the ONLY Fernelius that I was treated above and beyond.

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DealerRater Mar 28, 2019

I scheduled warranty work on my Toyota 4Runner early in the morning. The staff told me it would likely take a few hours. Due to my location in the Upper Peninsula, they arranged for a rental vehicle and told me I could return the following day. My vehicle was ready as promised and I was on my way. Ryan in the service department was awesome and handled all the details. This is a very nice facility and I would recommend it to anyone. Great job!

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Cars Jan 17, 2019

They took my Jeep into the shop as soon as I arrived. Service writer was courteous and I was in and out in 20 minutes. Very happy with this service!

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Cars Dec 8, 2018

Jacqueline and Lenny helped me with the order of my new Ram 3500. I can't say enough good things about this team as they guided me through every detail of options, pricing and the delivery of my new truck. When my truck arrived, and I first saw it, I was very pleased at the detail and appearance of this awesome machine. Fernelius was very professional and friendly. It was a wonderful day picking up my new truck. Thank you

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DealerRater Oct 27, 2018

The dealership is clean, bright, and has that wonderful Libby's Cafe in it. The dealership is friendly, competent in the service department (I haven't utilized the sales section), prompt and courteous. I'm happy to be there. I also have used their detailing service and was very impressed with the thoroughness of the work done, and the impeccable appearance of the car once it was detailed. Great work.

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Cars Aug 26, 2018

I was on vacation in the UP when my muffler started jostling around and making noises. This was concerning considering all the miles we were about to drive. I searched for a good Jeep dealership and this showed up. I took it in, and Jeremy knew what was going on right away. They got me in and out within an hour, and the price was right! 🙂 While waiting, we talked to a sales guy who was very friendly. I highly recommend this place! I'll be in the market for a new Jeep soon, and definitely be coming ...

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Cars Aug 23, 2018

Diagnosed problem. Could not find reason for problem. Reset light. It appeared to be a momentary glitch. Ok now. Vehicle running smooth and without issue.

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Cars Aug 22, 2018

Love this dealership. I drove 60 miles to get a service on our Toyota Sequoia as that was the closest dealer. Their service department was exceptional, friendly and efficient. Loved seeing a cafe within the dealership that served sandwiches and such. Made our waiting time go quickly. Keep up the good work.

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DealerRater May 25, 2018

They did a great job of diagnosing the problem in my Tacoma. Done on time and very reasonable price. Very courteous. They called with the estimate

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Cars May 13, 2018

Very happy with the service. Love the waiting area and deli inside. I would definitely come back to look into purchasing a vehicle. The service department was great.

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Cars May 8, 2018

Excellent dealership to work with. Jerry and Todd made everything go very smooth for us. Not one issue. I know in the future I will be returning to buy from them

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DealerRater Jan 27, 2018

Quick in and out, friendly staff and willing to talk to you. I did have warranty work done, but they still were happy do complete the work.

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DealerRater Dec 14, 2017

Everyone was so friendly and helpful, my car got fixed in a very short amount of time. Also the people took it upon themself to order more parts for different recalls I didn't know about. Which I thought was extremly nice. They also informed me (with no extra charge) my breaks and roators need to be done. I will defintally considered taking my veichle here more often.

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DealerRater Sep 27, 2017

Salesperson showed up quickly to ask if there was anything he could help with tried to take care of us and are questions and not long wait dealing with paperwork

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DealerRater Aug 18, 2017

My fiancé and I had the pleasure of working with Justin Stiles on our new car purchase. He was professional, knowledgeable and made himself available to work within our busy schedule. We had a great experience and look forward to working with Justin in the future at Fernelius Toyota.

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DealerRater Jul 25, 2015

My husband and I were able to get a 2015 tundra, the employees there are so helpful explaining all the details from the loan to the truck. We enjoyed working with them and will go back there for our next buy.

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DealerRater Jun 5, 2015

After 30+ years of car buying experiences that were never pleasant I dreaded the idea of replacing one of our cars. We visited several dealerships with typical results - we felt that they were being less than honest with the single goal of extracting as much money from us as they could - typically promising a "great price" when contacted by telephone and then giving us their "best offer" at near list price. As a last resort we made the drive to Cheboygan to visit Fernelius and found a completely different experience. The first offer was right ...

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DealerRater Dec 9, 2014

Fernelius Toyota located my 2015 Tundra TRD Pro black on black in just a few short months, something no dealers in and around Grand Rapids could do. The truck is every bit that described in all the magazines and media. Going from a totally satisfied owner of a 2011 Tundra Rock Warrior to the TRD Pro is amazing. I applaud Dave Fernelius and his team for hunting this truck down for me and making my experience with them once again enjoyable.

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DealerRater Sep 25, 2014

This is the 4th car I have got at this dealership great deals and have 3 friends that have got their cars here highly recommend dealer

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DealerRater Jan 4, 2014

Great experience will tell others how great it was and will come back in the future. First time getting a new truck and felt appreciated.

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DealerRater Dec 3, 2013

Third car from same salesperson. The staff always goes out of the way to insure all our concerns are addressed. The selection process is easy as is the final closure of the deal. Thank you Chrissy!

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DealerRater Nov 27, 2013

I highly recommend purchasing your next car or truck from Fernelius Toyota, CDJR family. Travis, Hugh, and Chrissy were professional, courteous, responsive and knowledgable. The experience was seamless from start to finish and I look forward to the next vehicle purchase from Fernelius Toyota, CDJR.

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DealerRater Nov 21, 2013

Dealing with Curt Gardner at Fernelius was a pleasure. He made the car buying experience painless. If you are looking to do business with a place that understands the importance of customer service, then Curt is the man to see!

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DealerRater Aug 30, 2013

Went up to just look into buying a new truck and drove away in one, was very satisfied. Curt was very helpful and answered all of my questions.

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DealerRater Aug 17, 2013

LeeAnn worked hard to make sure we found the perfect car, very friendly and easy to work with, low pressure! She definitely went above and beyond for us. The vehicle was delivered to us in immaculate condition. Would definitely purchase a car from her again. The dealership is lucky to have her on their team.

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DealerRater May 25, 2013

My buying experience was simply amazing. Lenny was very easy to work with and Heath in Fiance did a great job going over all of the paperwork.

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DealerRater Mar 1, 2013

I loved the atmosphere that Fernelius offered us. Their willingness to work with us and positive, happy attitude makes it worth coming back. You will get the feeling that you have known them your whole life. Thanks to all who made our experience smooth and pleasurable! Nathan

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DealerRater Jan 12, 2013

Great dealership! Got me out of negative equity in my old car and into a brand new truck for a smaller payment. They delivered the truck to my front door and I live in Florida!

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DealerRater Oct 31, 2012

We had a very good experience at this dealership. We bought a Toyota Corolla 4 years ago and loved it. The Corolla was totaled a few weeks ago in a rollover accident. We had such a good experience with the Corolla we decided to stick with Toyota even though it was more expensive than a Hyundai Sonata. This time we decided to go a little bigger and bought a Camry. I hope we will like it as much as the Corolla. So far we love it!

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DealerRater Sep 28, 2012

I have been here twice to purchase 1 used and now 1 brand new car.. I would totally recommend anyone here to buy a car.. They are the best for sure from anywhere around.. Totally helpful friendly in every way... Thanks You Brandon Hatfield again for everything I so love my new car.....

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DealerRater Sep 19, 2012

The staff was very friendly. Sean listened to what I wanted and was looking for. They worked to get the payments in my price range. Very pleased and will recommend to others.

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DealerRater Jul 4, 2012

We were looking for a used car for my girl friend to drive to work (125 miles round trip). We spent a couple hours with Travis, he is very knowledgeable and very easy to talk with. He showed us both sides (benefits) of new and used cars. After sitting and going over our options, we settled on a new car and we were very pleased. Your employees are very knowledgeable and easy to talk with. Thanks for the experience.

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DealerRater Jun 15, 2012

Curt was very good and very helpful.He work hard two help me with my car. He went over my new car with me and show me how two work it very well!!!!!

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DealerRater May 19, 2012

This is our second new vehicle purchase from Fernelius. Both experiences have been above our expectations. Christina is responsible for our great experience. Jim and Kay Kloostra

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DealerRater May 2, 2012

Stopped by the dealership to have the oil changed on our Toyota Tacoma and while waiting decided to trade in a different vehicle for the 2012 Rave4 we found on the lot. We now have 2 Toyotas from this fine dealership. Friendly people...great service!! Jim & Lynda Rutledge

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DealerRater Apr 28, 2012

My wife and I just bought a 2012 Toyota Rav 4 and we love it!The whole car buying experience was great.We were treated with respect and everyone was so nice!!Fernelius has our business from now on!!James Cleaver

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DealerRater Apr 4, 2012

We were in need of a more reliable and safer vehicle and Curt worked with us to make that happen. He was great to work with and even worked with the bank to lower our payments for us. I enjoyed my experience with this dealership and would absolutely recommend anyone to go here when they need a vehicle! The whole staff was very friendly and the vehicle is wonderful! Being a bad credit customer, I was very impressed with how hard everyone worked to get us into a good vehicle. Means a lot to me and my 9 month old son!

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DealerRater Mar 4, 2012

christina was very friendly and efficient in finding, and closing on a new prius! christina went out of her way to get me the best deal, with rebates, and cash back from the dealer, as well as the best financing i could find, by over 2 pts. thank you christina!!

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DealerRater Mar 3, 2012

LOVE MY TRUCK. My husband and i went to chaboygan to meet with christina and she was great with helping us find our first truck. also she helped out with a great financial 1.9 apr. thank you so mcuh for your help christina. we love the truck and im so happy that i got what i wanted with the payments i can afford. i got my self a 4x4 double cab, regular bed. she was so helpful in finding a $1000.00 for active military with 1.9 apr. great job christina. I love the new building and it is great that it bought by ...

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DealerRater Feb 25, 2012

The staff is kind, patient and friendly. Curt listened to what we needed, then what we wanted and he made it happen. The new building is amazing. We had to take our kids with us and the kids room and pond kept them occupied! Kris that handled the finances was great! Curt and Kris treated our kids as if they were supposed to be there! We will definately be repeat customers!!

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DealerRater Feb 3, 2012

Christina worked very hard to get me the auto I came in to purchase and in the end I did purchase the vehicle. Every body I came in contact wih was very professional. Thanks Christina

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DealerRater Nov 5, 2011

Very accommodating staff allowed me to take van home for 2 nights while making final decisions to purchase this van. Lenny was not a PUSHY salesman and understood this was a very big purchase for our family and wanted to be sure it was the right decision for us. Thanks Lenny

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DealerRater Oct 18, 2011

we have all ready owned 2 other highlanders prior to this one. my husband didn't like the toyota venza , and they made us a very good offer on the highlander, so in turn that's what we got and were very happy.

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