Lenny did a fantastic job from the day we ordered it. He kept me updated almost weekly on the progress of my ordered vehicle and was able to have it prepped and delivered within a couple of hours after it was dropped off from the transport!!!!Lenny is an extremely knowledgeable sales person! Also the young lady that took care of the paperwork made quick work of the documents explaining each and everyone in detail. I had a GREAT experience at Fernilius!!
Sally was the best!!!!!! She listened to me, was professional, knew all about the cars and paperwork details, was sensitive to my masking and Covid safety concerns, and was an overall pleasure to work with! Toyota’s have such a good reputation and I look forward to driving my car. I now feel like I have a new friend, too!
Excellent customer service after the sale. The sale was the best car buying experience I ever had
Looked for days for a used vehicle for my son and this sales person went above and beyond, as far as being helpful. Curt Gardner was so helpful and professional at getting him approved and in a car the same day. Even brought it to us in the UP by a very nice driver who had all the papers for us to sign and be on his way. Between myself, daughter, son, son-in-law, and family friends I have dealt with a lot of dealers but was never treated as well as with Curt. I would recommend this dealership to anyone ...
Extremely professional staff. Everyone I spoke with was always volunteering to do more than expected. These people were there with a “can do” attitude at every turn. Great experience!
Gage was a great salesman! He got close to what we wanted on our trade in and did all he could to get us a great deal and all we wanted and then some extras on our pre-owned vehicle purchase! Very happy with our experience! Gage made it very comfortable despite these trying times during covid! Many thanks to all that helped in the purchase at the dealership!
I would like to commend Curt Gardner for being always there to help me ease the process of purchasing my Toyota vehicles. He is very accommodating and very caring. He is an excellent dealer!!!
We were really pleased with the entire Jeep purchase experience - especially the “road ready” process you could offer with plates, title, insurance, and taxes. With the COVID-19 pandemic this streamlining of the purchase experience is wonderful.
Great Dealership! Lenny our sales professional was the best. There was no sales pressure which was very appreciated. Lee Ann in finance was a pleasure to work with! I would definitely buy another car from this Dealership!
Purchasing a vehicle from Fernelius Toyota was a pleasant and simple experience. All departments are well-connected and efficient in there respective departments. A testament to great staff and management. Will recommend anybody to their dealership.
Ryan Svoboda took excellent care of me while I was having my truck serviced! He was pleasant and accomodating. Technician Jeremy Feldkamp did an outstanding job getting my recalls done and went out of his way getting my media hub unlocked and updated. My truck was finished before the time alloted. Great job guys! Thank you! Troy Faleris
Want to correct a negative comment I made regarding this dealer, Apparently the letter of complaint I sent got lost and no response received. They called me and we worked out a fair settlement. Very professional people.
I was pleasantly surprised by the atmosphere and customer service. My husband and I were very happy with our experience! It is a beautiful building
Excellent service and great facility. Curt and Lee Ann are world class professionals. Curt went above and beyond to find the specific car I wanted. We came to find out that loaded RAV4 Hybrid are hard to find in Northern Michigan. However, Curt hit a homerun for me. Lee Ann in finance is awesome as well. Both these folks are excellent. The food in the lobby is delicious and an excellent amenity. Love my new car.
Our sales person, Ms. Sally Friday was excellent at her job gave me the best deal she could on one of the better truck I’ve ever purchased.
Bought NEW Rubicon last August and these guys have serviced it ever since. Have put over 150K miles since, and am really pleased with them. Facility is above reproach! But, that’s the ONLY Fernelius that I was treated above and beyond.
I scheduled warranty work on my Toyota 4Runner early in the morning. The staff told me it would likely take a few hours. Due to my location in the Upper Peninsula, they arranged for a rental vehicle and told me I could return the following day. My vehicle was ready as promised and I was on my way. Ryan in the service department was awesome and handled all the details. This is a very nice facility and I would recommend it to anyone. Great job!
They took my Jeep into the shop as soon as I arrived. Service writer was courteous and I was in and out in 20 minutes. Very happy with this service!
Jacqueline and Lenny helped me with the order of my new Ram 3500. I can't say enough good things about this team as they guided me through every detail of options, pricing and the delivery of my new truck. When my truck arrived, and I first saw it, I was very pleased at the detail and appearance of this awesome machine. Fernelius was very professional and friendly. It was a wonderful day picking up my new truck. Thank you
The dealership is clean, bright, and has that wonderful Libby's Cafe in it. The dealership is friendly, competent in the service department (I haven't utilized the sales section), prompt and courteous. I'm happy to be there. I also have used their detailing service and was very impressed with the thoroughness of the work done, and the impeccable appearance of the car once it was detailed. Great work.
I was on vacation in the UP when my muffler started jostling around and making noises. This was concerning considering all the miles we were about to drive. I searched for a good Jeep dealership and this showed up. I took it in, and Jeremy knew what was going on right away. They got me in and out within an hour, and the price was right! 🙂 While waiting, we talked to a sales guy who was very friendly. I highly recommend this place! I'll be in the market for a new Jeep soon, and definitely be coming ...
Diagnosed problem. Could not find reason for problem. Reset light. It appeared to be a momentary glitch. Ok now. Vehicle running smooth and without issue.
Love this dealership. I drove 60 miles to get a service on our Toyota Sequoia as that was the closest dealer. Their service department was exceptional, friendly and efficient. Loved seeing a cafe within the dealership that served sandwiches and such. Made our waiting time go quickly. Keep up the good work.
They did a great job of diagnosing the problem in my Tacoma. Done on time and very reasonable price. Very courteous. They called with the estimate
Very happy with the service. Love the waiting area and deli inside. I would definitely come back to look into purchasing a vehicle. The service department was great.
Excellent dealership to work with. Jerry and Todd made everything go very smooth for us. Not one issue. I know in the future I will be returning to buy from them
Quick in and out, friendly staff and willing to talk to you. I did have warranty work done, but they still were happy do complete the work.
Everyone was so friendly and helpful, my car got fixed in a very short amount of time. Also the people took it upon themself to order more parts for different recalls I didn't know about. Which I thought was extremly nice. They also informed me (with no extra charge) my breaks and roators need to be done. I will defintally considered taking my veichle here more often.
Salesperson showed up quickly to ask if there was anything he could help with tried to take care of us and are questions and not long wait dealing with paperwork
My fiancé and I had the pleasure of working with Justin Stiles on our new car purchase. He was professional, knowledgeable and made himself available to work within our busy schedule. We had a great experience and look forward to working with Justin in the future at Fernelius Toyota.
My husband and I were able to get a 2015 tundra, the employees there are so helpful explaining all the details from the loan to the truck. We enjoyed working with them and will go back there for our next buy.
After 30+ years of car buying experiences that were never pleasant I dreaded the idea of replacing one of our cars. We visited several dealerships with typical results - we felt that they were being less than honest with the single goal of extracting as much money from us as they could - typically promising a "great price" when contacted by telephone and then giving us their "best offer" at near list price. As a last resort we made the drive to Cheboygan to visit Fernelius and found a completely different experience. The first offer was right ...
Fernelius Toyota located my 2015 Tundra TRD Pro black on black in just a few short months, something no dealers in and around Grand Rapids could do. The truck is every bit that described in all the magazines and media. Going from a totally satisfied owner of a 2011 Tundra Rock Warrior to the TRD Pro is amazing. I applaud Dave Fernelius and his team for hunting this truck down for me and making my experience with them once again enjoyable.
This is the 4th car I have got at this dealership great deals and have 3 friends that have got their cars here highly recommend dealer
Great experience will tell others how great it was and will come back in the future. First time getting a new truck and felt appreciated.
Third car from same salesperson. The staff always goes out of the way to insure all our concerns are addressed. The selection process is easy as is the final closure of the deal. Thank you Chrissy!
I highly recommend purchasing your next car or truck from Fernelius Toyota, CDJR family. Travis, Hugh, and Chrissy were professional, courteous, responsive and knowledgable. The experience was seamless from start to finish and I look forward to the next vehicle purchase from Fernelius Toyota, CDJR.
Dealing with Curt Gardner at Fernelius was a pleasure. He made the car buying experience painless. If you are looking to do business with a place that understands the importance of customer service, then Curt is the man to see!
Went up to just look into buying a new truck and drove away in one, was very satisfied. Curt was very helpful and answered all of my questions.
LeeAnn worked hard to make sure we found the perfect car, very friendly and easy to work with, low pressure! She definitely went above and beyond for us. The vehicle was delivered to us in immaculate condition. Would definitely purchase a car from her again. The dealership is lucky to have her on their team.
My buying experience was simply amazing. Lenny was very easy to work with and Heath in Fiance did a great job going over all of the paperwork.
I loved the atmosphere that Fernelius offered us. Their willingness to work with us and positive, happy attitude makes it worth coming back. You will get the feeling that you have known them your whole life. Thanks to all who made our experience smooth and pleasurable! Nathan
We had a very good experience at this dealership. We bought a Toyota Corolla 4 years ago and loved it. The Corolla was totaled a few weeks ago in a rollover accident. We had such a good experience with the Corolla we decided to stick with Toyota even though it was more expensive than a Hyundai Sonata. This time we decided to go a little bigger and bought a Camry. I hope we will like it as much as the Corolla. So far we love it!
Great dealership! Got me out of negative equity in my old car and into a brand new truck for a smaller payment. They delivered the truck to my front door and I live in Florida!
I have been here twice to purchase 1 used and now 1 brand new car.. I would totally recommend anyone here to buy a car.. They are the best for sure from anywhere around.. Totally helpful friendly in every way... Thanks You Brandon Hatfield again for everything I so love my new car.....
The staff was very friendly. Sean listened to what I wanted and was looking for. They worked to get the payments in my price range. Very pleased and will recommend to others.
We were looking for a used car for my girl friend to drive to work (125 miles round trip). We spent a couple hours with Travis, he is very knowledgeable and very easy to talk with. He showed us both sides (benefits) of new and used cars. After sitting and going over our options, we settled on a new car and we were very pleased. Your employees are very knowledgeable and easy to talk with. Thanks for the experience.
Curt was very good and very helpful.He work hard two help me with my car. He went over my new car with me and show me how two work it very well!!!!!
This is our second new vehicle purchase from Fernelius. Both experiences have been above our expectations. Christina is responsible for our great experience. Jim and Kay Kloostra
Stopped by the dealership to have the oil changed on our Toyota Tacoma and while waiting decided to trade in a different vehicle for the 2012 Rave4 we found on the lot. We now have 2 Toyotas from this fine dealership. Friendly people...great service!! Jim & Lynda Rutledge
My wife and I just bought a 2012 Toyota Rav 4 and we love it!The whole car buying experience was great.We were treated with respect and everyone was so nice!!Fernelius has our business from now on!!James Cleaver
We were in need of a more reliable and safer vehicle and Curt worked with us to make that happen. He was great to work with and even worked with the bank to lower our payments for us. I enjoyed my experience with this dealership and would absolutely recommend anyone to go here when they need a vehicle! The whole staff was very friendly and the vehicle is wonderful! Being a bad credit customer, I was very impressed with how hard everyone worked to get us into a good vehicle. Means a lot to me and my 9 month old son!
christina was very friendly and efficient in finding, and closing on a new prius! christina went out of her way to get me the best deal, with rebates, and cash back from the dealer, as well as the best financing i could find, by over 2 pts. thank you christina!!
LOVE MY TRUCK. My husband and i went to chaboygan to meet with christina and she was great with helping us find our first truck. also she helped out with a great financial 1.9 apr. thank you so mcuh for your help christina. we love the truck and im so happy that i got what i wanted with the payments i can afford. i got my self a 4x4 double cab, regular bed. she was so helpful in finding a $1000.00 for active military with 1.9 apr. great job christina. I love the new building and it is great that it bought by ...
The staff is kind, patient and friendly. Curt listened to what we needed, then what we wanted and he made it happen. The new building is amazing. We had to take our kids with us and the kids room and pond kept them occupied! Kris that handled the finances was great! Curt and Kris treated our kids as if they were supposed to be there! We will definately be repeat customers!!
Christina worked very hard to get me the auto I came in to purchase and in the end I did purchase the vehicle. Every body I came in contact wih was very professional. Thanks Christina
Very accommodating staff allowed me to take van home for 2 nights while making final decisions to purchase this van. Lenny was not a PUSHY salesman and understood this was a very big purchase for our family and wanted to be sure it was the right decision for us. Thanks Lenny
we have all ready owned 2 other highlanders prior to this one. my husband didn't like the toyota venza , and they made us a very good offer on the highlander, so in turn that's what we got and were very happy.